Job Actions

Job Information

Staff Tech, Customer Svc
SYRACUSE NY 13203
Category: Aerospace, Construction
  • Your pay will be discussed at your interview

Job code: lhw-e0-90672505

Company Profile

United Technologies Corporation

Contact Company


Local Information

Laugh while you Look

Sponsored Ads

Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  5 Views, 0 Applications  
 
Staff Tech, Customer Svc
**Job ID:** 67371BR


**City:** Syracuse


**State:** New York


**Country:** United States


**Category:** Aftermarket & Sales


**Job Type:** Full Time


**Description:**


UTC Climate, Controls & Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls & Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.


CCS Americas has an exciting opportunity for a Customer Service Representative in our Customer Care Center, supporting our customers via telephone and written correspondence. Our B2B channel includes Commercial Contractors and Carrier Commercial Service (CCS) customers seeking after-market replacement components. The Customer Care Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction.


**RESPONSIBILITIES:**


+ Communicate with Commercial customers via telephone and e-mail to build strong business relationships and drive sales growth in the parts business for the internal customer base

+ Provide exceptional customer support to Commercial customers; as well as pre-delivery and post-sale customer service support (including parts selection and ordering, pricing and availability, expediting delivery, and basic technical support)

+ Provide basic technical support for light and heavy commercial products and applications

+ Primary support and backup for "CarrierRole" commercial cases

+ Resolve basic issues with suppliers, warehouses and technical Engineering

+ Escalate customer facing issues to senior CSRs and supervisors


**Qualification:**


+ Basic knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools; Salesforce experience is a plus

+ A background in Residential, Light and Heavy Commercial HVAC applications, products and systems is desired

+ Working knowledge of C10, Salesforce, EPIC and Windchill systems is desired

+ Working knowledge of Commercial Parts Operating Manual and Parts Manager Bulletins

+ Proficient in MS Office (specifically Word and Excel)

+ Excellent customer service skills

+ Strong written and oral communication skills

+ Accuracy and attention to detail are necessary

+ Strong customer focus and technical aptitude; sense of urgency; strong organizational skills

+ Ability to handle multiple tasks; creative problem solving skills

+ Self-starter and well organized in order to prioritize work

+ Adaptability and flexibility to seasonality and changing business demands is critical


**Education:**


+ Associate's degree (or other 2-year post high school training) with a minimum of 6 years relevant experience


United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.


**Qualification:**


+ Basic knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools; Salesforce experience is a plus

+ A background in Residential, Light and Heavy Commercial HVAC applications, products and systems is desired

+ Working knowledge of C10, Salesforce, EPIC and Windchill systems is desired

+ Working knowledge of Commercial Parts Operating Manual and Parts Manager Bulletins

+ Proficient in MS Office (specifically Word and Excel)

+ Excellent customer service skills

+ Strong written and oral communication skills

+ Accuracy and attention to detail are necessary

+ Strong customer focus and technical aptitude; sense of urgency; strong organizational skills

+ Ability to handle multiple tasks; creative problem solving skills

+ Self-starter and well organized in order to prioritize work

+ Adaptability and flexibility to seasonality and changing business demands is critical



United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

More Information »